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Uganda eVisa Approval Letter Guide

Complete guide to your Uganda eVisa approval letter. Learn what to do after approval, printing instructions, entry requirements, and what to expect at Uganda immigration.

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Uganda eVisa approval letter and notification

Uganda eVisa Approval Letter Overview

The Uganda eVisa approval letter is an official electronic document issued by the Uganda Ministry of Internal Affairs confirming that your visa application has been approved. This document serves as your authorization to travel to Uganda and must be presented to immigration officers upon arrival. Understanding how to handle your approval letter is crucial for smooth entry into Uganda.

Congratulations! Your eVisa is Approved
  • Official authorization: Legal permission to enter Uganda
  • Electronic document: PDF format with security features
  • Email delivery: Sent to your registered email address
  • Print required: Must be printed for immigration
  • Valid entry: Present at Uganda border/airport

What Your Approval Letter Contains

Personal Information

  • Full name as in passport
  • Passport number
  • Date of birth
  • Nationality
  • Application reference number

Visa Details

  • Visa type and category
  • Issue date
  • Validity period
  • Permitted stay duration
  • Number of entries allowed

Security Features

  • Official government seal
  • Digital signature
  • Unique barcode/QR code
  • Security watermarks
  • Verification number

Important Notes

  • Entry conditions
  • Permitted activities
  • Extension information
  • Contact details
  • Legal disclaimers

Receiving Your Approval Letter

Uganda visa approval PDF document

Email Notification Process

Email Delivery

Sent to your registered email address

PDF Attachment

Approval letter as secure PDF file

Timing

Usually within 24 hours of approval

Check Spam Folder

Email may go to spam/junk folder

Printing Your Approval Letter

Uganda eVisa printing instructions

Printing Requirements

  • Paper quality: Standard white A4 paper
  • Print quality: High quality, clear text
  • Color printing: Color preferred but not mandatory
  • Complete document: Print all pages if multi-page
  • No modifications: Do not alter or edit the document
  • Multiple copies: Print 2-3 copies for backup
Important Printing Instructions
  • Mandatory printing: Digital copies on phone/tablet not accepted
  • Clear quality: All text and barcodes must be clearly visible
  • No alterations: Any modifications will invalidate the document
  • Backup copies: Keep extra copies in separate luggage
  • Lamination: Do not laminate the approval letter

What to Do After Receiving Approval

1

Download and Save

Download the PDF approval letter from your email and save multiple copies on different devices. Store in cloud storage for backup access.

2

Print Multiple Copies

Print at least 2-3 copies of your approval letter on good quality paper. Keep copies in different pieces of luggage for security.

3

Verify Information

Carefully check all information on the approval letter matches your passport and application details. Report any discrepancies immediately.

4

Prepare for Travel

Organize your travel documents including passport, approval letter, yellow fever certificate, and return tickets for immigration presentation.

5

Travel to Uganda

Present your printed approval letter along with your passport to Uganda immigration officers upon arrival for entry stamp.

Entry Process at Uganda Immigration

Step-by-Step Entry Process:
  1. Disembark aircraft: Follow signs to immigration
  2. Join visa queue: Look for "Visa Holders" or "eVisa" line
  3. Present documents: Hand over passport and printed approval letter
  4. Officer verification: Immigration officer will verify your documents
  5. Biometric capture: Fingerprints and photo may be taken
  6. Entry stamp: Receive entry stamp in passport
  7. Proceed to baggage: Collect luggage and exit through customs

Land Border Entry Process:
  • Border posts: eVisa accepted at all official border crossings
  • Document check: Present passport and approval letter
  • Verification: Officers verify eVisa authenticity
  • Health screening: Yellow fever certificate check
  • Entry stamp: Passport stamped with entry date
  • Vehicle inspection: If traveling by car, vehicle may be inspected

Essential Documents to Present:
  • Valid passport: Original passport with 6+ months validity
  • Printed eVisa approval: Physical copy of approval letter
  • Yellow fever certificate: WHO-approved vaccination certificate
  • Return ticket: Proof of onward/return travel
  • Accommodation proof: Hotel booking or invitation letter
  • Sufficient funds: Proof of financial means if requested

Common Issues and Solutions

Issue Cause Solution Prevention
Email not received Spam filter, wrong email Check spam folder, contact support Use reliable email, whitelist sender
Poor print quality Low ink, poor paper Reprint with better quality Use good printer and paper
Information mismatch Application errors Contact support immediately Double-check application details
Barcode not scanning Print quality issues Reprint document clearly High-quality printing essential
Document damaged Water, tearing, folding Print new copy from saved file Keep multiple copies, protect from damage

Approval Letter Validity and Conditions

Validity Period

  • Entry validity: Usually 90 days from issue date
  • Stay duration: Up to 90 days from entry date
  • Single entry: Most eVisas allow one entry only
  • Extension possible: Can be extended within Uganda
  • Expiry date: Clearly stated on approval letter

Conditions of Entry

  • Purpose compliance: Travel must match visa purpose
  • No employment: Tourist visa doesn't permit work
  • Departure required: Must leave before visa expires
  • Law compliance: Must obey all Ugandan laws
  • Extension procedures: Follow proper extension process if needed

Troubleshooting Approval Letter Issues

If You Haven't Received Your Approval Email:
  • Check spam/junk folder: Email filters may block government emails
  • Wait 24-48 hours: Processing may take additional time
  • Login to portal: Check your account dashboard for status
  • Contact support: Provide application reference number
  • Verify email address: Ensure correct email was provided
Download Problems:
  • Try different browser or device
  • Disable pop-up blockers temporarily
  • Clear browser cache and cookies
  • Use incognito/private browsing mode
  • Contact technical support for assistance

If Information is Incorrect:
  • Minor errors: Contact support for correction procedures
  • Name spelling: Must match passport exactly
  • Passport number: Critical information that must be accurate
  • Dates: Birth date and passport dates must be correct
  • Reissue process: May require new application in severe cases
What Cannot Be Changed:
  • Visa type after approval
  • Validity period
  • Number of entries
  • Purpose of visit
  • Application reference number
Pro Tips for Approval Letter Management
  • Save approval letter in multiple locations (email, cloud, device)
  • Print extra copies and keep in separate luggage pieces
  • Take photos of the document as additional backup
  • Verify all information immediately upon receipt
  • Keep approval letter easily accessible during travel
  • Don't fold or damage the printed document

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Approval Letter Checklist

Required at Immigration

Original passport
Printed eVisa approval letter
Yellow fever certificate
Return flight ticket
Accommodation proof

Printing Guidelines

Print Requirements

Standard A4 white paper

High quality printing

Color preferred

Print multiple copies

Important Notes

Digital copies not accepted

No alterations allowed

Keep documents safe

Entry Points

Airports

Entebbe International Airport

Land Borders

All official border crossings

Malaba (Kenya border)

Busia (Kenya border)

Katuna (Rwanda border)

Support Information

Need Help?

24/7 customer support

Email assistance

Phone support

Live chat help

Common Issues

Email not received

Download problems

Information corrections

Frequently Asked Questions About eVisa Approval Letter

Your Uganda eVisa approval letter will be sent to your registered email address as a PDF attachment. The email is usually sent within 24 hours of approval. Check your spam/junk folder if you don't see it in your inbox, and ensure you can download PDF files.

Yes, you must print your eVisa approval letter. Digital copies on phones or tablets are not accepted by Uganda immigration. Print on standard A4 white paper with high quality, and bring multiple copies for backup. The document must be clearly readable with all barcodes visible.

If you find an error in your eVisa approval letter, contact customer support immediately with your application reference number. Minor errors like spelling mistakes can often be corrected, but major errors may require a new application. Do not travel with incorrect information on your approval letter.

Your eVisa approval letter is typically valid for 90 days from the issue date for entry into Uganda. Once you enter Uganda, you can stay for up to 90 days from your entry date. The exact validity period and permitted stay duration are clearly stated on your approval letter.

At Uganda immigration, present your original passport, printed eVisa approval letter, yellow fever vaccination certificate, return flight ticket, and accommodation proof. Immigration officers may also ask for proof of sufficient funds for your stay in Uganda.

Yes, your eVisa approval letter is valid for entry at all official Uganda border crossings, including Entebbe International Airport and all land borders with Kenya, Rwanda, Tanzania, and Democratic Republic of Congo. Ensure you use official border crossings only.

If you lose your printed approval letter, you can reprint it from the saved PDF file on your device or email. This is why it's important to save multiple copies and keep backup copies in separate luggage. You can also access your account online to download the document again.

Immigration processing with an eVisa approval letter typically takes 5-15 minutes per person, depending on the queue and verification process. The eVisa system speeds up the process compared to visa on arrival, as your information is already in the system for verification.

You cannot modify travel dates on your approval letter, but you can travel within the validity period stated on the document. As long as you enter Uganda before the approval letter expires and stay within the permitted duration, you have flexibility with your actual travel dates.

If your approval letter doesn't arrive by email within 48 hours of approval notification, first check your spam/junk folder. Then log into your application account to check status and download the document directly. If still unavailable, contact customer support with your application reference number.

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