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Uganda eVisa FAQ

Find answers to the most frequently asked questions about Uganda eVisa applications. Get comprehensive information about requirements, processing, fees, and common concerns to help you successfully obtain your visa.

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Uganda eVisa FAQ and frequently asked questions

Frequently Asked Questions

This comprehensive FAQ section addresses the most common questions and concerns about Uganda eVisa applications. Browse through different categories to find specific information about your visa needs, or use the search function to quickly locate answers to your questions.

Quick Navigation
  • General Information: Basic eVisa facts and overview
  • Application Process: Step-by-step guidance and requirements
  • Documents & Photos: Specific requirements and technical details
  • Processing & Status: Timeline, tracking, and approval process
  • Fees & Payment: Costs, payment methods, and refund policies
  • Travel & Entry: Using your eVisa and entry procedures

General Information

A Uganda eVisa is an electronic visa that allows foreign nationals to enter Uganda for tourism, business, or transit purposes. It's processed online and eliminates the need to visit an embassy or obtain a visa on arrival. The eVisa is linked to your passport electronically and must be printed and presented at the port of entry.

Most foreign nationals need a visa to enter Uganda. Citizens of East African Community countries (Kenya, Tanzania, Rwanda, Burundi, South Sudan) don't need visas. Some countries are eligible for visa on arrival, but eVisa is recommended for convenience. Check the official list of countries requiring visas before travel.

Uganda offers several eVisa types: Tourist eVisa (single entry, 90 days validity), Business eVisa (single entry, 90 days validity), East African Tourist Visa (multiple entry, valid for Uganda, Kenya, and Rwanda), and Transit eVisa (for travelers passing through Uganda). Choose the type that matches your travel purpose.

Uganda eVisas are valid for 90 days from the date of issue, not from your travel date. You must enter Uganda within this 90-day window. Once you enter, you can stay for up to 30 days (tourist/business) or 90 days total for East African Tourist Visa across all three countries.

Yes, you can extend your Uganda eVisa while in Uganda by visiting the Immigration office in Kampala. Extensions cost $50 USD and can extend your stay by up to 90 additional days. Apply for extension before your current visa expires to avoid overstay penalties.

Application Process

Apply online at the official Uganda eVisa portal (visas.immigration.go.ug). Complete the application form, upload required documents (passport, photo, yellow fever certificate), pay the visa fee, and submit. You'll receive a confirmation email with a reference number to track your application status.

Required documents include: valid passport (6+ months remaining validity), recent passport-style digital photo, yellow fever vaccination certificate, travel itinerary or flight booking, and accommodation details. Business visas may require additional documents like invitation letters.

Yes, you can apply on behalf of family members, employees, or clients. However, you must have access to all their required documents and information. Each person needs a separate application, even for families traveling together. Ensure you have authorization to apply on their behalf.

The system allows you to save progress during application, but sessions may timeout after a period of inactivity. It's recommended to complete your application in one session when possible. Prepare all documents beforehand to avoid delays and potential data loss.

Minor errors can sometimes be corrected by contacting customer support immediately after submission. However, significant errors may require submitting a new application. Always review your application carefully before final submission to avoid mistakes and additional fees.

Documents & Photos

Uganda visa documentation guide

Photo must be 2x2 inches (51x51mm), recent (within 6 months), with white background, clear quality, and show your full face. No smiling, sunglasses, hats, or head coverings (except religious). Use professional passport photo services for best results.

Yes, yellow fever vaccination is mandatory for all travelers to Uganda. You need a valid WHO International Certificate of Vaccination showing yellow fever vaccination at least 10 days before travel. This certificate is required for eVisa application and entry.

Accepted formats are JPEG and PDF. Maximum file size is usually 2MB per document. Ensure documents are clear, legible, and properly oriented. Scan or photograph documents in good lighting with all edges visible.

Processing & Status

Standard processing time is 2-3 business days. Most applications are processed within 2-3 days. Processing may take longer during peak travel seasons or for applications requiring additional review. Apply well in advance of your travel date to allow for any delays.

Use the status check feature on the official eVisa portal. Enter your application reference number, email address, passport number, and date of birth. You'll also receive email notifications for major status changes including approval or denial.

If processing exceeds 7 business days, contact customer support with your application reference number. Some applications require additional review, especially for business visas or applicants with complex travel histories. Avoid submitting duplicate applications.

There's no official expedited processing service for eVisas. However, you can contact customer support for urgent travel situations (medical emergencies, critical business travel) to request priority review. Standard processing times usually accommodate most travel needs.

You'll receive an approval email with a download link for your eVisa document. Print this document and carry it with your passport when traveling. The eVisa shows your photo, personal details, visa validity dates, and entry conditions.

Fees & Payment

Tourist and Business eVisas cost $50 USD. East African Tourist Visa costs $100 USD. Transit eVisa costs $50 USD. Fees are non-refundable regardless of application outcome. Payment is required at the time of application submission.

Major credit cards (Visa, MasterCard) and debit cards are accepted. Ensure your card is enabled for international transactions and has sufficient funds. Some banks may charge additional foreign transaction fees.

No, eVisa fees are non-refundable under any circumstances, including application denial, travel cancellation, or applicant error. Ensure you meet all requirements and have correct information before submitting your application and payment.

If payment fails, try a different card or contact your bank to ensure international transactions are enabled. Clear your browser cache and try again. If problems persist, contact customer support for assistance with payment processing.

Yes, children of all ages pay the same visa fee as adults. Each child needs a separate application and visa, even infants traveling on their parent's passport. Family discounts are not available for eVisa applications.

Travel & Entry

Uganda eVisa troubleshooting and solutions

eVisas are valid for entry at Entebbe International Airport and designated land border crossings. Check the official list of approved entry points before travel. Some remote border crossings may not accept eVisas.

Present your passport, printed eVisa approval letter, and yellow fever vaccination certificate. Immigration officers may also ask for return tickets, accommodation details, or proof of sufficient funds for your stay.

Standard tourist and business eVisas are single entry only. The East African Tourist Visa allows multiple entries between Uganda, Kenya, and Rwanda within the 90-day validity period. Check your visa type for entry restrictions.

Common Issues & Troubleshooting

Check your spam/junk folder first. Verify you entered the correct email address during application. If you still don't receive confirmation after 24 hours, contact customer support with your payment details and personal information for assistance.

Review the rejection reason carefully. Fix any identified issues (photo quality, document problems, information errors) and submit a new application. You can also appeal the decision within 30 days, though reapplication is often more effective.

Use the status check system with your application reference number to download your eVisa again. If you lost your reference number, contact customer support with your passport details and application information for assistance.

Try clearing your browser cache, using a different browser, or disabling browser extensions. Ensure JavaScript is enabled and you're using a supported browser. If problems persist, contact technical support for assistance.

No, you cannot travel to Uganda without an approved eVisa. If your travel is urgent and processing is delayed, contact customer support for assistance. Consider visa on arrival as an alternative if you're from an eligible country.
Still Have Questions?

If you can't find the answer to your question in this FAQ, contact our customer support team at info@immigration.go.ug or call +256-414-342-253 during business hours (Monday-Friday, 8:00 AM - 5:00 PM Uganda time).

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FAQ Categories

General Information

Basic eVisa facts and overview

Application Process

Step-by-step guidance

Documents & Photos

Requirements and specifications

Processing & Status

Timeline and tracking

Fees & Payment

Costs and payment methods

Travel & Entry

Using your eVisa

Quick Facts
Processing Time 2-3 business days
Validity Period 90 days from issue
Stay Duration Up to 30 days
Tourist Visa Fee $50 USD
Business Visa Fee $50 USD
East African Visa $100 USD

Required Documents

Contact Support

Email

info@immigration.go.ug

Phone

+256-414-342-253

Hours

Mon-Fri, 8:00 AM - 5:00 PM

Most Asked Questions

What is a Uganda eVisa?
How long does processing take?
How much does it cost?
What are photo requirements?
Do I need yellow fever vaccination?
How to check application status?

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